brandrelayAbout these terms
These Terms of Service govern your use of BrandRelay and also serve as our Terms and Conditions. Contact admin@brandrelay.co.in for support, complaints and legal requests.
Eligibility and your account
You must be at least 18 and able to enter a binding agreement. Use accounts and creator data you are authorised to manage. Keep access secure, maintain accurate information and notify us of suspected unauthorised use. Workspace owners are responsible for assigning access appropriately.
What the service does
BrandRelay helps organise sponsorship communications, deals, drafts, contracts, campaign records and payments. Availability depends on the plan and connected providers. It is not a talent agency, law firm, accountant, payment escrow or electronic-signature provider. It does not guarantee sponsorship income, collection or the authenticity of a company or invoice.
Approvals and automation
Review recipients, facts, amounts, tax treatment, deadlines and rights before approving an action. Automation is optional and follows the rules you enable. A supported instruction through your linked WhatsApp account is an instruction from you, subject to the same permissions and approval checks as the website. Protect the linked number and disconnect it if you lose control. You can revoke consent in Settings. Revocation cannot retract a message already sent. BrandRelay does not sign contracts on your behalf; use your chosen signing process and retain the signed agreement.
Your content
You retain rights in your content. You give us permission to process it only as needed to deliver, secure and support the features you choose. Share only messages and documents you are authorised to use. Review extracted text, drafts and calculations before relying on them: OCR and automated analysis can miss characters, context or material terms. A recorded call note reflects the information you provide and is not independent proof that another party agreed.
Acceptable use
Do not use the service for fraud, impersonation, spam, harassment, unlawful surveillance, malicious files, rights infringement or bypassing account, usage or security limits. Do not resell access to our provider credentials. We may restrict activity that threatens users or the service and will provide an explanation where lawful and practical.
Trial and access to paid features
New eligible accounts receive one 14-day trial of BrandRelay Manager and its current workspace allowances. No card is required. The trial begins when the workspace is created and ends automatically; recreating a workspace does not restart it. Trial reminders may be sent before expiry, at expiry and once after expiry, without automatic charging. After expiry, existing records remain available to view, export and delete; paid operations require active access. Existing trials retain their original plan and deadline.
Prices, subscriptions and refunds
Prices are in INR and any applicable tax is shown before payment. Checkout currently uses Razorpay test mode; it does not collect real money. Annual plans receive 30% off twelve monthly payments, rounded to the nearest rupee. Subscriptions renew for their selected monthly or annual period until cancelled or their agreed schedule ends. Cancel renewal in Billing to stop the next period; current paid access continues until the period ends. Monthly usage allowances reset each calendar month and do not roll over, including on annual plans. Contact support for billing errors, cancellation or refund requests; statutory consumer rights remain available. Agency plans require a separate agreed quote. Do not send card details, OTPs or bank credentials to support.
Coupon codes
Where offered, one eligible coupon can be applied when starting a subscription checkout. Each offer specifies its eligible plan, billing period, expiry, payment methods and discounted cycles. Check the final amount and renewal terms in Razorpay before authorising payment; checking a code alone does not guarantee redemption. Coupons cannot be exchanged for cash or applied retroactively, to Extra Usage or through an existing subscription’s plan-change control. A discount does not change your plan’s features. After its discounted cycles, the subscription continues at the agreed standard price unless cancelled. Any statutory rights remain unchanged.
Sample collaborations and the Gmail add-on
A requested sample sponsorship is a fictional practice offer, not a real brand commitment. Each account can request up to three samples to its verified primary Gmail while eligible; requests are subject to delivery limits, and workspace recreation does not restore them. Samples follow the normal inbox workflow but do not count towards real financial or performance totals. Where available, the Gmail add-on analyses the message you select and prepares a draft that you review and send in Gmail. It does not itself send the reply or establish that a sender is trustworthy. These features require their relevant provider permissions and an active plan or trial.
Extra Usage and complimentary access
Where available, active paid subscribers can buy resource-specific Extra Usage in ₹100 steps from ₹100 to ₹1,000 per order. Trial accounts must subscribe first. Included allowances are used before additional credits. Credits expire 12 months after purchase, are non-cash and non-transferable, and cannot be withdrawn or redeemed for money. They do not unlock plan features. Unused purchased credits freeze without an active paid subscription and become usable again on resumption before expiry. Refunds reverse corresponding capacity, including capacity already consumed; applicable consumer refund rights remain available. Complimentary access does not postpone or cancel a scheduled subscription charge.
Historical imports and optional integrations
An initial Gmail import has a message limit and may not cover every email from the last 60 days. Imported deal states are proposals for you to confirm. Matching conversations or finding a payment-related email does not prove an agreement or receipt. Manual corrections take priority over later analysis. WhatsApp, Instagram and Google Calendar connections are not currently available for general use; the workspace task calendar and manual message import remain available.
Invoices, receipts and completion
Invoice and payment records are bookkeeping tools, not bank verification, tax filing or escrow. Confirm agreed fees, tax treatment and beneficiary details independently. A payment is recorded from the information you provide. Settling an invoice does not prove that campaign deliverables or contractual obligations are complete. Use the recorded payment and delivery status together before closing a collaboration.
Availability and third parties
Integrations are subject to provider terms, permissions, review, outages and usage limits. We may change or discontinue features with reasonable notice for material changes where practical. Back up important contracts and records. No uninterrupted or error-free availability is promised.
Ending use and data
You may disconnect services, export available records and request deletion in Settings or by email. Shared workspace owners must transfer ownership first. Resolve unfinished checkouts and open subscriptions before deleting an account; cancelling only the next renewal may require waiting until the paid period ends. Immediate subscription cancellation ends paid access and does not automatically issue a refund. Access may be suspended for serious misuse or security incidents. Deletion is subject to justified legal or security retention and the Privacy Policy.
Responsibility and disputes
Use professional advice where required for commercial, legal and tax decisions. Responsibility for losses is determined by applicable law; these terms do not exclude liability or rights that cannot lawfully be excluded. Contact admin@brandrelay.co.in first so we can try to resolve a concern. Applicable consumer remedies remain available.
Changes
Material updates will be communicated through the service or your account contact where practical. The updated date identifies the applicable version. If you disagree with a change, stop using the affected service and contact us about export or closure.
Contact us
For a question about your account, data or these policies, contact admin@brandrelay.co.in.
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