A little clarity,
before you begin.
Find an answer, get back to your deal.
Getting started
How do I sign in or create an account?
Choose Continue with Google. Use the Google account you want as your primary BrandRelay inbox. Google verifies your identity; you do not create a separate BrandRelay password. Gmail access is a separate permission you can grant after sign-in.
Can I connect more than one Gmail inbox?
Mailman and Manager include one Gmail inbox. Pro supports three separately authorised inboxes. Connect the Google account you signed in with first, then add secondary inboxes in Settings. Each keeps its own sync progress and disconnect control. Disconnecting the primary inbox pauses the secondary inboxes too.
Can I try the workflow before a real sponsorship arrives?
Open Settings → Connected accounts → Try a sample sponsorship, then choose Send sample to my Gmail. With an active plan or trial and your primary Gmail connected, you can request up to three fictional Fieldwork offers per account when delivery is available. Delivery and Gmail sync can take time. Samples follow the usual inbox workflow but stay out of real earnings totals. Deleting a workspace does not reset the allowance.
Who is BrandRelay for?
Video creators, podcasters, newsletter writers, livestreamers, bloggers and anyone managing sponsorships or collaborations. You do not need an Instagram account to use the workspace.
Do I need to connect my email or social accounts?
No. Add a deal manually, paste a collaboration message or read a screenshot or PDF on your device. Connect Gmail if you want BrandRelay to discover relevant conversations. Connected actions require the appropriate plan and permissions.
What happens to newsletters and competitions?
They stay in Inbox → Filtered mail instead of competing with personal offers. Screening can make mistakes, so check filtered mail and your original mailbox if an expected offer is missing.
Deals, conversations and payments
We agreed on a call or in a DM. How do I update the deal?
Open the deal and record a conversation update. Choose the channel, date and notes; explicitly confirm an agreed fee if the price changed. A note alone does not accept an offer, sign a contract or mark work delivered.
Can I invoice before finishing every earlier step?
You can continue from the stage you are actually at. Record the agreed fee before creating an invoice, including when it was agreed on a call. BrandRelay does not invent a missing signature or change an existing invoice when you later update a fee.
Does receiving the money automatically close a deal?
Record the cash received and any TDS separately. The invoice balance updates automatically, including partial payments, and a fully settled invoice is marked paid. A paid invoice does not automatically complete the collaboration: an advance can arrive before the work is done. When delivery is finished, open Ready to close this deal? in the deal Overview. BrandRelay checks recorded work and payments, then asks you to confirm all agreed work is done. Completing the deal locks those work and payment records.
Can BrandRelay prove an invoice or sponsor is genuine?
No. It can flag common warning signs and incorrect totals. Confirm the legal entity, sender and bank beneficiary independently through an official source and a trusted contact. A recorded payment is not a bank-verified transaction.
Messages and documents
How does the Gmail add-on work?
Where available, open an email in Gmail and choose Analyze this message. The add-on checks the proposed work, budget and missing terms, then helps you prepare a reply or counteroffer. You review the draft and send it in Gmail. Opening a message alone does not send it to BrandRelay. The add-on processes selected message text for your request without saving it as a workspace email; your separately connected inbox may still import that conversation. Public installation depends on Google’s review.
What does the Instagram connection do?
Instagram is coming soon and is not available as a live connection. You can paste a DM or read a screenshot now. Future supported professional-account messaging will require Meta approval and your permission.
How do I bring a WhatsApp collaboration into BrandRelay?
Copy the relevant message into Add deal, or use Read a screenshot or PDF. Public WhatsApp bot connections are on hold. Remove unrelated personal information before saving; BrandRelay cannot read your other chats.
Can the WhatsApp bot send an email for me?
Public WhatsApp access is on hold. Use the website to prepare and approve a reply through connected Gmail. Existing test bot workflows are retained, but they are not a publicly available plan benefit.
How do I control WhatsApp alerts?
Public WhatsApp alerts are deferred. Check important deadlines in your BrandRelay workspace. Existing testers can disconnect in Settings; a future rollout will require separate alert consent.
Can I upload contracts, screenshots and invoices?
Yes. You can read supported screenshots and PDFs on your device, then review the text before saving it. Uploading the original file is a separate action. Original files remain quarantined and unavailable until safety and extraction checks complete.
How are screenshots and PDFs read?
BrandRelay reads the text in a PDF or recognises text in an image on your device. Clear printed English works best. Always check names, amounts and dates, especially in handwriting or small print, before using the result. Selecting a file for local reading does not upload it.
Plans, privacy and support
What is included in the 14-day free trial?
New eligible accounts receive 14 days of BrandRelay Manager and its current workspace allowances. WhatsApp is deferred. No card is required and the trial does not automatically become a paid plan. After expiry, choose Mailman at ₹499/month, Manager at ₹999/month or Pro at ₹1,999/month. Existing trials retain their original plan and deadline.
What happens when my trial or subscription ends?
Paid operations stop until you have an active plan. You can still view available records, export data, disconnect accounts, sign out or request deletion. Creating another workspace does not restart the trial. Checkout currently uses Razorpay test mode, so no real money is collected.
How do I upgrade, change or cancel my plan?
Open Settings → Plan & billing to compare plans and monthly or yearly billing. Confirmed plan changes start at your next renewal, keeping your current paid period intact. Cancel renewal to keep access until the current period ends without renewing again. Some payment methods do not support changes; in that case, cancel renewal and choose a new plan after your current period ends. Only a workspace owner or admin can manage billing.
Does BrandRelay store my emails or sensitive information?
It stores relevant messages, drafts and deal records needed for your workspace, including contracts, invoices and any private files you upload. It omits unrelated email bodies during import and does not sell your personal data. The local document reader does not upload a file merely because you select it. Read the Privacy Policy for the distinction between local reading and saving records.
Will my dashboard be ready after connecting Gmail?
The initial import normally checks 500 messages from up to 60 days, including Sent context. It runs in the background, so it is not instantaneous. Imported conversations and suggested deal states appear for review. Settings shows progress and lets you request another batch, up to the current import ceiling. Sign-in alone does not grant Gmail access.
What if a conversation belongs to a different deal?
Open its inbox details to assign it to a deal, separate the conversation into a new deal, archive it or mark it unrelated. Your correction is retained for later syncs. Historical fees, payment receipt and completion need explicit confirmation.
How does the assistant answer?
Use Help in the bottom-right corner to ask how a feature works or where to find it. For your own deal details and actions, open the workspace Assistant. If several deals match, choose the intended deal. Review suggested messages and approve sends when prompted. If a question cannot be answered, the assistant will say so.
What is Extra Usage?
When enabled, active paid subscribers can buy additional reviews, file-processing capacity or automatic-reply allowance in ₹100 steps, up to ₹1,000 per order. Included allowance is consumed first. Extra Usage is resource-specific, expires after 12 months and stays frozen without a paid subscription. It is not money and cannot unlock more inboxes or other plan features. Upgrades generally offer better value. Test checkout does not collect real money.
How do I sign out, export or delete my account?
Use Sign out in the workspace sidebar. Settings contains export, provider disconnection and account deletion. Disconnecting an inbox stops future access but does not automatically erase records already saved. Contact admin@brandrelay.co.in if you need help.
How can I get support?
Email admin@brandrelay.co.in with the affected feature and a short description. Never send passwords, OTPs, API keys or bank login details. Share only the information needed to investigate your request.
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