brandrelayYour data at a glance
BrandRelay stores the deal information and relevant messages needed to run your workspace. Contracts, invoice records and uploaded files can contain sensitive information. These records are private to authorised workspace members and the providers required to deliver your chosen features. We do not sell personal data or use connected email data for advertising. You can disconnect accounts, export your records or request deletion.
Contact and scope
For privacy questions, access, correction, deletion, consent withdrawal or complaints, contact BrandRelay at admin@brandrelay.co.in. The service is intended for people aged 18 or older.
Data we process
We process your Google account identity, workspace membership, provider authorisations, relevant sponsorship communications, deal and contract details, private uploads, campaign records, invoices, recorded payments, manager instructions and security/usage logs. Google verifies your identity and Supabase manages your BrandRelay session. Signing in does not grant Gmail access. We do not receive your Google password or access your bank account. Billing providers process subscription payments; BrandRelay keeps subscription references, status and payment notices rather than card credentials.
Why we use it
We use data to authenticate you, organise your workspace, discover relevant conversations, prepare requested analysis and drafts, execute authorised actions, meter usage, investigate faults and prevent abuse. Connecting a provider is optional. You can use manual workflows without connecting a mailbox.
Connected email
Connecting Gmail is optional and separate from sign-in. The initial import checks a bounded batch, normally 500 messages from up to 60 days, including Sent and archived mail and excluding Spam and Trash. You can request more history within the import limit. For relevant or uncertain conversations, we retain message text, addresses, subjects, provider identifiers and extracted deal information. Unrelated messages retain limited metadata without their body. Screening can make mistakes. Historical deals remain provisional until reviewed; imports do not send replies or confirm payment. Saved drafts and manager conversations are retained. Sending requires Gmail permission and your approval or an enabled automation rule. Disconnecting stops future access without erasing saved records.
Assistant and optional analysis
The workspace Assistant uses your recorded deal information and instructions to prepare answers and supported actions. Optional AI analysis can use limited message content to help classify a conversation or understand a request. This processing is currently disabled. If made available, the feature will identify the provider and request any additional consent before private data is shared. Supported providers include Jev by TypeSafe and OpenAI; private email, workspace and document content is not sent to free-tier Gemini. Analysis records contain the decision, identifiers and usage details rather than raw prompts. Separate document analysis has its own permission controls. Connected email data is not used to train general-purpose AI models.
Gmail add-on
Where the add-on is available, opening a message displays its controls without sending the message to BrandRelay. Choosing analysis or a reply action sends the selected message’s identifier, sender, subject and text, together with your verified Google identity and selected creator, for that request. This add-on uses rule-based analysis and drafts; it does not send message content to a paid AI service or save it as a workspace email. We retain a hashed request fingerprint, operation and usage records to enforce limits and prevent duplicate billing. A reply draft you choose to create is saved in Gmail for you to review and send. A separately connected Gmail inbox can still import and retain that conversation under the connected-email rules above. Disconnect the add-on and the inbox separately.
WhatsApp and other messages
WhatsApp and Instagram connections are not currently available for general use. Existing test records can include linked numbers, consent, bot messages, instructions, approvals and delivery records. The bot cannot read unrelated WhatsApp chats. Messages and screenshots manually copied from another service become workspace records when you save them. The workspace task calendar does not currently connect to Google Calendar.
Requested emails and Agency enquiries
Resend delivers account and subscription notices and sample sponsorship emails you request. An Agency enquiry stores your contact address and submitted details and sends them to BrandRelay support so we can respond. A sample goes only to your verified primary Gmail address. We retain its request, recipient, delivery and ingestion records to track the three-sample account limit; deleting a workspace does not reset that limit. Account deletion removes these sample request records. The sample then follows the usual Gmail import flow, and its deal and financial records are excluded from real revenue and performance totals. These service messages do not enrol you in a marketing list.
Screenshots, PDFs and local reading
The Read a document tool runs in your browser. It reads embedded PDF text first and uses local OCR when needed; its reading models are served by BrandRelay. Selecting a file for this tool does not upload the file or recognised text. You review and edit the result before adding it to a form. Saving or submitting that form sends the selected text for that feature. Uploading an original document through the separate private-file upload does store it in your workspace. Local OCR is distinct from optional advanced analysis.
Google API data commitments
BrandRelay’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy and the Google Workspace API User Data and Developer Policy, including the Limited Use requirements. We use this data for the features you choose, not advertising, sale to data brokers, lending decisions or general-purpose AI training. Human access is limited to specific data you authorise us to view for support, necessary security investigations, legal obligations, or anonymised aggregate operations permitted by those policies.
Services that help us deliver BrandRelay
Vercel hosts the application; Supabase provides authentication, database and private storage. Google supplies Gmail and identity services. Resend delivers requested samples and enabled account or subscription notices. Razorpay handles checkout, including eligible coupon offers; BrandRelay stores subscription, coupon, payment and refund references, not card credentials. TypeSafe/Jev and OpenAI are optional analysis providers described above. Advanced analysis and file scanning are currently unavailable; original uploads remain quarantined until the required checks can succeed. Ask support for current processing locations and enabled service providers.
Help guide, local tools and the demo
Questions entered in the bottom-right Help guide stay in the current page’s memory and are not sent to BrandRelay or stored in your workspace. This guide is separate from the workspace Assistant. Text entered in Drafts & safety also stays in page memory unless you save it or use it in a workspace action. Copying text places it on your device clipboard. Demo records are fictional and stored in your browser. Do not enter sensitive real information into a shared demo or shared device.
Sharing and international processing
Records are visible to authorised workspace members and service providers needed for selected features. Data may be processed outside your country. We may disclose information when legally required or necessary to investigate abuse. We do not sell personal data. We will identify applicable transfer safeguards when required.
Cookies and diagnostics
Authentication uses necessary session cookies. Theme, hidden-help and tour preferences, along with demo records, use browser storage. When enabled, Vercel collects traffic and performance diagnostics for public information pages, such as page paths, referrers, device/browser categories and coarse location. Workspace, account and admin routes are excluded, and page query strings are removed. BrandRelay also calculates restricted operational statistics from workspace records, including deal counts, agreed values, invoices and recorded receipts. These statistics present totals rather than message bodies, contracts or bank details. No advertising cookies are required for the core service.
Retention and deletion
We retain workspace records while needed to provide the service and for justified security or legal purposes. Disconnecting an integration stops future use through that connection, clears its saved credentials and attempts to revoke the provider’s permission. It does not erase saved messages, drafts, documents or financial records. Account deletion removes solely owned workspaces and their files, your membership and your sign-in account; shared-workspace records may remain for their other members. Resolve open subscriptions and checkouts first. Copies in Gmail, on your device or held by other recipients are not deleted. Backups and justified legal or security records may take longer to expire. Contact support for the applicable retention schedule and deletion status, or follow our data and deletion guide.
Your rights and complaints
Manage integrations, export available records and request account deletion in Settings. Email admin@brandrelay.co.in for correction, access, deletion or a complaint. We may verify your identity before disclosing or changing records. Withdrawing a permission stops the features that need it. These controls do not limit your rights or complaint options under applicable law.
Security and changes
We use authentication, workspace access controls and private storage to protect records, but no service can guarantee absolute security. Report suspected exposure to admin@brandrelay.co.in. Material policy changes will be communicated through the service or account contact where practical.
Contact us
For a question about your account, data or these policies, contact admin@brandrelay.co.in.
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